Refund policy

30-day returns

You may return a physical product for a refund within 30 days of delivery. Items must be returned in resalable condition with their original packaging and any included accessories.

How to start a return

Email us at support@goldenenergywellness.us with your order number and the reason for the return. We will reply with return instructions and the correct return address.

Please contact us before sending anything back. Returns sent without instructions may not be received or processed.

Who pays for return shipping

You are responsible for the cost of return shipping on a change-of-mind return. Because shipping to you was free, there is no outbound shipping charge to refund.

We recommend a tracked service. The item remains your responsibility until it reaches us, and we cannot refund a return we do not receive.

If the item is damaged, defective or not what you ordered, we cover the return shipping — see below.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us at support@goldenenergywellness.us within 7 days of delivery with photographs of the item and its packaging.

We will arrange the return at our cost and send you a replacement or a full refund, whichever you prefer. This is in addition to, and does not limit, any rights you have under applicable consumer law.

Refund timing

We inspect returns within 5 business days of receiving them and email you to confirm whether the refund is approved.

Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at support@goldenenergywellness.us.

Membership and subscription charges

We will refund a Health-Tracking Membership charge if you contact us within 30 days of the billing date.

If you cancel before your 3-day free trial ends, you are not charged at all, so there is nothing to refund.

Your free Health-Tracking Band

The band is yours to keep. This includes if you cancel your membership during the 3-day free trial or at any point afterwards. We will not ask you to return it, and we will not bill you for it.

Golden Energy Card

The Golden Energy Card is free and there is nothing to refund. We do not charge for the card: there is no purchase price, no activation fee and no subscription attached to it, and we do not take payment details in order to issue one. Because no payment is ever taken for the card itself, no refund can arise from it.

The Golden Energy Card is issued by application only. Submitting an application costs nothing, does not commit you to anything, and does not guarantee approval. If you would like your card closed or your details removed, contact us at support@goldenenergywellness.us.