Cancellation policy

What you are signing up for

The Health-Tracking Membership is a recurring subscription that renews automatically until you cancel it. Please read this section before you enrol.

  • Free trial: 3 calendar days from the date you enrol.
  • Automatic conversion: unless you cancel before the trial ends, your membership converts to a paid plan on the third calendar day after enrolment and your payment method is charged.
  • Price: $14.99 on Core, $29.99 on Plus, or $59.99 on Pro, depending on the plan you chose.
  • Billing frequency: every 28 days, not monthly. A 28-day cycle means approximately 13 charges per year rather than 12.
  • Renewal: your membership renews automatically every 28 days, and your payment method is charged each time, until you cancel.
  • Cancel any time: including during the free trial. See "How to cancel" below.

We charge the payment method you provided at checkout. If a charge fails we may retry it and will email you. You can update your payment details at any time from your account, or by contacting us.

Membership Discount Policy

During our free trial and continuing through your maintenance of membership, you will have access to exclusive discounts on certain orders.

Golden Energy Card - No Charge

The Golden Energy Card is free and is not a subscription. We do not charge for the card. There is no activation fee, no recurring fee and no minimum term, and no payment details are taken in order to issue one. Because there is no charge, there is nothing to cancel and nothing to be billed for.

The card and its referral link are issued by application only, and applying is free. If you no longer want your card or your referral link, simply email support@goldenenergywellness.us and we will close it. Closing it costs nothing and does not affect anything else on your account.

This section concerns the Golden Energy Card only. The free trial, billing, membership discount and cancellation terms set out in the rest of this policy continue to apply, unchanged, to the Health-Tracking Band membership and any other paid subscription.

How to cancel

You can cancel at any time, by yourself, in a few clicks. You do not need to call us, you do not need to give a reason, and you do not need our permission.

  • Online, instantly: go to your cancellation page and follow the prompts. Cancellation takes effect immediately.
  • From your account: open your membership and manage your subscription there.
  • By email: write to support@goldenenergywellness.us asking to cancel. We will action it and confirm by email within 1 to 2 business days.
  • By phone: call our customer support team on +1 (833) 702-1748 and ask to cancel. We will action it while you are on the call.

We will send you a confirmation once your membership is cancelled. If you do not receive one, contact us — your cancellation is effective from the moment you request it, not from when we reply.

What happens when you cancel

  • If you cancel during the 3-day free trial, you are never charged. No subscription fee is taken.
  • If you cancel after billing has started, you will not be charged again. Your membership and its benefits continue until the end of the 28-day term you have already paid for.
  • We do not refund a pro-rata portion of a term that has already begun. Separately, you may request a refund of a membership charge within 30 days of that charge under our Refund Policy.
  • Your free Health-Tracking Band is yours to keep. This applies whether you cancel during the trial or later. We will not ask you to return it and we will not bill you for it.
  • Member pricing and other membership benefits end when your membership ends.

Warranty Disclaimer

As part of your Membership, we may present or provide written or expressive content to you (the "Content").

You agree that your use of the Content shall be at your sole risk. To the fullest extent permitted by law, we, and our officers, directors, employees, and agents, disclaim all warranties, express or implied, in connection with the Content and your use thereof. We make no warranties or representations about the accuracy or completeness of the Content or any third-party websites or information linked to or referenced by the Content and assumes no liability or responsibility for any (a) errors, mistakes, or inaccuracies of Content, (b) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Content, (c) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored therein, (d) any interruption or the cessation of transmission of Content (e) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Content by any third-party, and/or (f) any errors or omissions in any Content or for any loss or damage of any kind incurred as a result of your use of any Content posted, emailed, transmitted, or otherwise made available via the Content. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third-party through the Content or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

Limitation of Liability

In no event shall we, our officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (a) mistakes, or inaccuracies of the Content, (b) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Content, (c) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored therein, (d) any interruption or the cessation of transmission of Content, (e) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Content by any third party, and/or (f) any errors or omissions in any Content or for any loss or damage of any kind incurred as a result of your use of any Content, whether based on warranty, contract, tort or any other legal theory, and whether or not we are advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Indemnity

You agree to defend, indemnify and hold harmless us, and our affiliates, subsidiaries, officers and directors, agents, employees and partners, and any parties with whom we may contract to provide services, from and against any and all claims, actions, suits, costs, liabilities, judgments, obligations, losses, penalties, expenses or damages (including, without limitation, reasonable legal fees and expenses) of whatsoever kind and nature imposed on, incurred by or asserted against us, arising out of any breach or alleged breach by you of any representation, warranty, covenant or obligation pursuant to these terms.

Modification or Amendment of Terms

The provisions of these terms may be waived, altered, amended, modified, or repealed, in whole or in part, only by us. Notice of any amendments and/or modifications shall be posted on our website at least three days prior to their effective date. In the event that you do not consent to any such amendments and/or modifications, your sole recourse shall be to terminate your Membership. Modifications/amendments of any portion of these terms shall not affect the validity and enforceability of the remaining provisions.

Digital Millennium Copyright Act

We respect the intellectual property of others. If you believe that your copyrights have been infringed, please email support@goldenenergywellness.us.

Independent Contractors

You and us are independent contractors and nothing herein shall be deemed to constitute a partnership between, or joint venture of, you and us or constitute either party the agent of the other. You shall not hold yourself out contrary to the terms of this paragraph, and we shall not become liable for any representation, act or omission by you contrary to the provisions of these terms.

Third-Party Sites

The Content may contain links to third-party websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. By enrolling in Membership, you expressly relieve us or our agents of any and all liability arising from your use of any third-party websites linked to the Website. You understand that, in connection with your Membership, you will be exposed to content from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such content. You further understand that you may be exposed to Content that is inaccurate, offensive, indecent or objectionable and you agree to waive any legal or equitable rights or remedies you have or may have against us and agree to indemnify and hold us, our agents, owners/operators, affiliates and/or licensors harmless to the fullest extent allowed by law regarding all matters related to your Membership.

Automated Systems

You agree not to use or launch any automated system that accesses the Content in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; including but not limited to, robots, spiders or offline readers. However, we may grant operators of public search engines permission to use spiders to copy materials from the Content for the sole purpose of creating publicly available searchable indices of the Content.

Governing Law and Jurisdiction

This Agreement and all questions respecting the negotiation, execution, construction, performance, interpretation, breach or enforcement of this Agreement, or the rights, obligations and liabilities of the parties hereto, shall be governed by the laws of the State of New York. The parties agree that any and all disputes, claims or litigation arising from or related in any way to this Agreement or the parties' relationship hereunder shall be litigated only in a court of competent jurisdiction located in New York County, State of New York.

Contact Us

If you have any questions or need assistance regarding your subscription, please do not hesitate to contact us at support@goldenenergywellness.us or on +1 (833) 702-1748. Our team is here to help ensure that your experience with us is smooth and satisfactory.