Contact information
Golden Energy Wellness
401 East Jackson Street, Suite 2340-M17
Tampa, FL 33602
United States
How to reach us
Phone: +1 (833) 702-1748
[[ FILL IN: phone support hours, e.g. Monday to Friday, 9am to 5pm ET ]]
Email: support@goldenenergywellness.us
Both reach the same customer support team, for every kind of request: orders, shipping, returns, memberships, cancellations, the Golden Energy Card, and privacy requests.
Response times
We answer calls during the hours above. We reply to every email within 1 to 2 business days, Monday to Friday, excluding public holidays. Messages sent over a weekend or holiday are answered on the next business day.
What to include
To help us resolve things on the first reply, please include:
- Your order number, if your message is about an order
- The email address you used at checkout
- Photographs, if an item arrived damaged or incorrect
Cancelling a membership
You do not need to email us to cancel. You can cancel your Health-Tracking Membership yourself at any time from your cancellation page, and the cancellation takes effect immediately. If you would rather we did it for you, call us on +1 (833) 702-1748 or email support@goldenenergywellness.us and we will action it and confirm by email.
Privacy and data requests
To access, correct or delete the personal information we hold about you, email support@goldenenergywellness.us with the subject line "Privacy request". See our Privacy Policy for details of your rights.