Shipping policy

All orders are shipped from our fulfilment partners. This policy explains what you can expect after you place an order. Please read it before ordering, as our delivery windows are longer than same-week delivery.

Where we ship

We ship within the United States and to most international destinations. If we are unable to deliver to your address, we will contact you and refund your order in full.

Shipping cost

Shipping is free on orders over $70. On orders of $70 or less, a shipping charge applies and is calculated and shown at checkout before you pay. There is no separate handling fee.

Processing time

Orders are dispatched within 24 hours of being placed, on business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or a public holiday are dispatched within 24 hours of the next business day.

You will receive an order confirmation by email immediately, and a separate dispatch email with tracking once your parcel leaves the warehouse.

Delivery estimates

Delivery time is counted from dispatch, not from when you order:

United States: 7 to 12 business days after dispatch
International: 14 to 30 business days after dispatch

Including our 24-hour dispatch, the total time from order to doorstep is normally:

United States: approximately 8 to 13 business days (about 2 to 3 weeks)
International: approximately 15 to 31 business days (about 3 to 6 weeks)

These are estimates and not guarantees. Carrier delays, customs inspections, severe weather and peak periods can extend them.

If your order is delayed

If we are unable to dispatch your order within 24 hours as stated above, we will contact you, tell you the revised dispatch date, and offer you the choice of waiting or cancelling for a full refund. You do not have to accept a delayed shipment. In no case will we hold an undispatched order for more than 30 days without offering you a full refund.

Tracking your order

A tracking number is emailed to you at dispatch. Tracking can take 2 to 5 business days to begin updating after you receive it. If your tracking has not updated for more than 10 business days, contact us at support@goldenenergywellness.us and we will investigate with the carrier.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or handling fees charged by your country. These charges are not included in our prices and are your responsibility. We have no control over them and cannot predict their amount. Customs policies vary by country; please check with your local customs office before ordering if you are unsure.

If a parcel is refused at customs or returned as undeliverable, we will refund the order less any shipping, customs or return charges we incur.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery; a redelivery may incur a charge.

Lost, stolen or damaged parcels

If your parcel is marked delivered but you have not received it, please check with your household and neighbours and contact your carrier first, then contact us at support@goldenenergywellness.us within 30 days of the delivery date.

If your order arrives damaged, contact us within 7 days of delivery with photographs of the item and packaging. We will replace it or refund you in full at our cost, as set out in our Refund Policy.